Telecommunications

Active Shooter Response
Long Course Description:

Course Number
OSS-ASR-PO
Price (Shown in U.S. Dollars)
15.00
Overview

This is an OSS Academy® Active Shooter Response online training course offered for Peace Officers, Jailers, and Telecommunicators.

Your response to an active shooter situation is always critical. You may be the only officer on duty, the first responder of a dispatched team, or selected as an active response team member. This course of study presents several important aspects relating to responding to an active shooter scenario. A real case study of a past active shooter situation is presented in this course. We also present first responder, individual, and team tactics and other important safety skills.

Please note, the entire course, final exam(s), and course evaluation(s) must be completed in order to receive one (1) hour of course credit.

Note, this particular storefront listing is not the TCOLE accredited course. To purchase the TCOLE accredited Active Shooter Response course, click here.

Objective

OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Additional Information

For your convenience, OSS Academy® provides our entire E-Learning Training Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Website Address: BUY COURSE
Child Abuse Investigations (TCOLE)
Long Course Description:

Course Number
77201
Price (Shown in U.S. Dollars)
15.00
Overview
This is a Texas Commission on Law Enforcement (TCOLE) elective Child Abuse Investigations online training course offered for Texas Peace Officers, Jailers, and Telecommunicators.

In order to successfully prosecute perpetrators of child abuse, it is critical that law enforcement officers and prosecutors have a basic awareness of child neglect and abuse. This course is an overview of child abuse and neglect definitions, current statistics, possible courses, and some basic investigation techniques. Successful completion of this course will aid officers in recognizing signs of child abuse and neglect, and to perform the task necessary, when appropriate, to formulate an effective case that meets the probable cause elements.

Please note, the entire course, final exam(s), and course evaluation(s) must be completed in order to receive one (1) hour of course credit.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Objective
OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Additional Information
TCOLE Training, Proficiency Requirements, & Course Equivalents

For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with imbedded hyperlinks.

See also, our entire TCOLE Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Website Address: BUY COURSE
Communicator & Dispatch Basics
Long Course Description:

Course Number
OSS-CDB-PO
Price (Shown in U.S. Dollars)
15.00
Overview
This is an OSS Academy® Communicator & Dispatch Basics online training course offered for Peace Officers, Jailers, and Telecommunicators.

Are you a new Telecommunicator struggling with the basics of public safety dispatching? Have you been a public safety Telecommunicator long enough that you’re feeling you’ve just forgotten some of the basics you learned when you began dispatching? This course focuses on the basics of dispatching – the telephone, the radio, the people – and how to effectively deal with each. Officers will find this course beneficial in better understanding challenges facing the person at the other end of your life-line.

Please note, the entire course, final exam(s), and course evaluation(s) must be completed in order to receive one (1) hour of course credit.

Note, this particular storefront listing is not the TCOLE accredited course. To purchase the TCOLE accredited Communicator & Dispatch Basics course, click here.

Objective
OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy.
Additional Information

For your convenience, OSS Academy® provides our entire E-Learning Training Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Website Address: BUY COURSE
Crisis Communications #2120 for Emergency Telecommunicators (TCOLE) Package
Long Course Description:

Course Number
2120
Price (Shown in U.S. Dollars)
65.00
Overview
This is the Texas Commission on Law Enforcement (TCOLE) mandated Crisis Communications for Emergency Telecommunicators #2120 online training course offered for Texas Telecommunicators.

The Crisis Communications course is designed to provide additional information required to become a more proficient emergency telecommunicator. This course is one of the required courses for obtaining an Intermediate Certificate.

Today, approximately 85% of the U.S. is covered by a 9-1-1 system. It is estimated that 99% of the adults living in these covered regions are aware that they should dial “9-1-1” in the event of a crisis situation or medical emergency. Emergency telecommunicators (also referred to as “dispatchers”) are experiencing an ever-increasing volume of calls and many of those calls involving some type of critical incident. Various factors such as a rise in domestic violence and other troubling issues, “post 9/11”, higher public expectations, and more have caused this increase.

Please note, the entire course (including any applicable course parts), final exam(s), and course evaluation(s) must be completed in order to receive twenty-four (24) hours of course credit.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Objective
OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Additional Information

TCOLE Training, Proficiency Requirements, & Course Equivalents

For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with embedded hyperlinks.

See also, our entire TCOLE Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Website Address: BUY COURSE
Deaf & Hard of Hearing Communications
Long Course Description:

Course Number
OSS-DAHHC-PO
Price (Shown in U.S. Dollars)
20.00
Overview
This is an OSS Academy® Deaf & Hard of Hearing Communications online training course offered for Peace Officers, Jailers, and Telecommunicators.

NOTE: This is not the Deaf & Distracted Driving for Law Enforcement Officers #7887 (TCOLE) course. OSS Academy, nor any other online training provider offers the #7887 course in an online training format. This is not a TCOLE accredited course.

Enforcement officers are in daily contact with all types of people. Considering that nearly 10% of the U.S. population has some sort of hearing loss, it is reasonable to assume that some of those contacts would be with individuals who are deaf or hard of hearing, especially with the baby boomers reaching their senior years. According to the Americans with Disabilities Act (ADA), people who are deaf or hard of hearing should receive the same services provided to the other 90% of the population. This means that officers interacting with these individuals should reasonably accommodate their communications needs.

This course is intended for Peace Officers who may come in contact with individuals who are deaf or hard of hearing. The content of this course intentionally goes beyond mere traffic stops interactions.

Please note, the entire course, final exam(s), and course evaluation(s) must be completed in order to receive two (2) hours of course credit.

Objective
OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Additional Information

For your convenience, OSS Academy® provides our entire E-Learning Training Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Website Address: BUY COURSE
Hazardous Materials & HAZMAT Investigations #3806 (TCOLE)
Long Course Description:

Course Number
3806
Price (Shown in U.S. Dollars)
35.00
Overview
This Texas Commission on Law Enforcement (TCOLE) elective online Hazardous Materials & HAZMAT Investigations #3806 training course is offered by OSS Academy® for Texas Peace Officers, Jailers, and Telecommunicators.

The threat from HazMat accidents and deliberate acts of terrorism is very real, especially for officers who must go in harm’s way. This course includes vital information that can save your life and the lives of those you are sworn to protect. This course contains information developed by the CIA, the University of Texas Medical Branch, and a Nuclear Weapons Deployment Officer. Special attention is paid to providing you with a workable understanding of the threat posed by chemical, biological, radiological, nuclear, and explosive materials, whether you encounter these threats while responding to a roadway accident or terrorist attack. Upon completion, you will be able to research CBRNe hazards, recognize placards and warning documents, define HazMat zones, apply donning and doffing of personal protection equipment, participate in a decontamination exercise, and much more.

Please note, the entire course (including any applicable course parts), final exam(s), and course evaluation(s) must be completed in order to receive four (4) hours of course credit.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Objective
OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Additional Information
TCOLE Training, Proficiency Requirements, & Course Equivalents

For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with embedded hyperlinks.

See also, our entire TCOLE Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Hours
4.00

Course Website Address: BUY COURSE
Interpersonal Communications in Corrections #3503 (TCOLE)
Long Course Description:

Course Number
3503
Price (Shown in U.S. Dollars)
45.00
Overview
This is the Texas Commission on Law Enforcement (TCOLE) mandated Interpersonal Communications in Corrections #3503 course offered in an online training format for Texas Jailers.

The basic model for communication skills which as been used by correctional agencies to train officers and counselors for more than thirty-five years was developed by Dr. Robert R. Carkhuff of the Carkhuff Institute of Human Technology, and his associates. In 1977, this model was refined because of actual correctional experiences and new insight into correctional officer training. The description of this refined model is contained in two resources, IPC: Interpersonal Communications Skills for Correctional Management, 1977, and IPC: Interpersonal Communications Skills for Correctional Management Trainers Guide, 1977.

Please note, the entire course (including any applicable course parts), final exam(s), and course evaluation(s) must be completed in order to receive sixteen (16) hours of course credit.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Objective
OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Additional Information

TCOLE Training, Proficiency Requirements, & Course Equivalents

For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with embedded hyperlinks.

See also, our entire TCOLE Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Website Address: BUY COURSE
NAPPI Community Safety (TCOLE) Package
Long Course Description:

Course Number
77268
Price (Shown in U.S. Dollars)
45.00
Overview
This Community Safety (NAPPI) elective online Texas Commission on Law Enforcement (TCOLE) training course is offered by OSS Academy® for Texas Peace Officers, Jailers, and Telecommunicators.

When out in the community, the first thing you want to ask yourself is, “How am I going to stay safe today?” This is the ultimate “I” statement! Most people tend to minimize the risk to themselves either because nothing has ever gone wrong, or they think they have enough experience to anticipate a problem.

The information in this module provides a framework to keep you safer in the community and more effective when facing unique, unexpected, challenging, difficult, or even dangerous situations. We will discuss ways to anticipate problems and predict violence as well as how to create a safer community/home visit from start to finish. As we explore the content of this course, take note of the different ways you can keep yourself safe each and every day.

Has an individual ever threatened you? How did you react? Is there anything you would have done differently to handle the situation more effectively?

Many of us have been threatened at one time or another, but how did we know if the threat was real? There are some underlying theories about threats and threat assessment. This module provides insight into how to assess the credibility of a threat. The goal is to provide a framework to keep you safer and more effective when facing unique, unexpected, challenging, difficult, or even dangerous situations.

Please note, the entire NAPPI Community Safety Package course, including final exam(s) and course evaluation(s) must be completed in order to receive four (4) hours of course credit.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Objective
OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Additional Information

This program is Approved by the National Association of Social Workers, (Approval #886743327-6420) for four (4) Continuing Education Contact Hours.

TCOLE Training, Proficiency Requirements, & Course Equivalents

For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with embedded hyperlinks.

See also, our entire TCOLE Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Website Address: BUY COURSE
NAPPI Total Verbal Deescalation (TCOLE) Package
Long Course Description:

Course Number
77267
Price (Shown in U.S. Dollars)
70.00
Overview
This Verbal Deescalation (NAPPI) elective online Texas Commission on Law Enforcement (TCOLE) training course is offered by OSS Academy® for Texas Peace Officers, Jailers, and Telecommunicators.

Law Enforcement Officers report they have acquired relevant skills while feeling more confident after taking this course. These useful skills are necessary in today’s challenging workplace as the severity of mental health and substance use has risen at an alarming rate.

This NAPPI course includes ten modules which, taken together, will give a comprehensive training in the ongoing process of preventing violence. NAPPI’s techniques feature a behavior assessment tool that creates a common language, provides humane and effective response options, and teaches the ways to develop a culture of cooperation. Rooted in the principles of Trauma-Informed care, the Recovery Model, and Positive Behavioral Supports, a NAPPI training will empower its trainees to go into their workplaces feeling both well-informed and ready to address whatever arises.

The courses are organized into two sections, beginning with NAPPI foundations and continuing with skills for de-escalation. The foundation principles enable trainees to understand that preventing violence is an ongoing process: what you do when things are calm is just as important as what you do during times of elevating stress. In four modules, trainees will learn to recognize the meaning of behaviors and how to address them. Those Foundational modules include S.M.A.R.T. Principles, Lalemand Red Behavior Scale, Green Behavior Scale, Post-Incident Review.

The NAPPI de-escalation skills instruction includes six modules that are designed to teach trainees how to restore calm and cooperation when tension begins to elevate. It includes Making a Clear Request, Keeping a Conversation on Track, Offering Choices, Lalemand Behavioral Scale Response Options, Defusing Techniques, and Generating Cooperation.

The physical, restraint portion of our curriculum is taught live either in a public seminar or an on-site training. If interested please refer to http://nappi-training.com/ or call 800-358-6277.

Student Accolades:
Throughout my career as a Police Officer, I’ve taken classes on a variety of topics including the Use of Force. According to countless studies, Use of Force situations bring about the most injuries to Police Officers, and the most lawsuits. The Nappi Verbal De-Escalation course gives you valuable information that falls between all of the other courses offered, helping you recognize and react to threatening behavior before it becomes necessary to go hands-on. Avoiding the need to use hands-on force greatly reduces the potential of Police Officer injury and costly million-dollar lawsuits.
– James M., Law Enforcement

Based on a 32 year career dealing with public safety and nearly 20 years as a police officer, NAPPI is a critical part of the de-escalation and management of people. All people. Not just in behavioral health. Our treatment of people needs to be first priority, and law enforcement should be trained with a clear perspective on how to remember that they actually deal with human beings for a living. It’s so important not to forget that.
– Brian L., Law Enforcement

Please note, the entire NAPPI Total Verbal Deescalation course, including final exam(s) and course evaluation(s) must be completed in order to receive thirteen (13) hours of course credit.

NOTE: This is not the De-escalation Techniques: Limiting the use of Force in Public Interaction #1849 (TCOLE) course. OSS Academy does not currently offer the #1849 course.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Objective
NAPPI Foundation Modules

The S.M.A.R.T. Principles are the five fundamental skills necessary to support a culture of safety. Once these easily-understandable principles become second nature, they can be applied to any situation. Asking how current behaviors can influence future events allows trainees to eliminate challenging behaviors before they happen.

Learning Objectives:

This module will teach trainees to:

• Understand how to use the S.M.A.R.T. Principles
• Define each principle’s purpose
• Identify strategies for using the principles in various situations
• Understand the concept of Minimum Impact

The Lalemand Red Behavior Scale is an assessment tool to use with people whose baseline behaviors have escalated into a state of escalated stress. Using this tool, trainees will be able to identify behaviors, then understand what risks those behaviors present, and then determine the appropriate Minimum Impact response to take in that specific situation.

Learning Objectives:

This module will teach trainees to:

• Identify the five levels of escalation
• Recognize the behaviors associated with each level
• Ascertain the second-level messages being transmitted by those behaviors
• Isolate the appropriate staff response to each level of behavior

The Green Behavior Scale identifies areas of richness that can improve quality of life, thereby decreasing resistance and violent behaviors. Focusing on these elements diminishes the instances of escalation up the Red Scale. NAPPI’s advice to Live in the Green reflects the power of the triad that includes A Caring Community, Productivity, and High Quality Relaxation. The more these aspects of life are kept in balance, the less stress and anxiety will enter into the workplace.

Learning Objectives:

This course will teach trainees to:

• Create a low stress environment
• Nurture a caring community
• Develop a culture of productivity
• Promote high quality relaxation

Post-Incident Review teaches trainees how to document incidents in a clear, objective, concise and consistent manner. The common language of the behavior scale ensures that documentation is consistent over different departments and easily-understood by everyone. There are three components of a well-documented incident, including behavior level, specific behavior, and the staff response to that behavior. The opportunity to learn and prevent future incidents exists in simply learning to complete a successful review.

Learning Objectives:

This course will teach trainees to:

• Use the behavior scale’s common language to detail the event
• Employ the three components of a well-documented incident
• Create their own clear, objective, and concise documentation

De-escalation Skills

Making a Clear Request is a skill that trainees must develop before communicating with individuals exhibiting escalating behaviors. In this module, students will learn the importance of precise language and effective requests in an attempt to avoid misunderstandings and the resulting resistance. Maintaining the appropriate tone while keeping a request positive will enable trainees to avoid resistance and ambiguity in an escalation situation.

Learning Objectives:

This course will teach trainees to:

• Demonstrate a simple, straightforward request
• Identify words and phrases to avoid
• Understand the importance of interacting with dignity and respect
• Recognize the benefits of positive over negative requests
• Appreciate the power of direct and observable requests

Keeping a Conversation on Track is a crucial skill for students to develop before addressing avoidant behaviors such as changing the subject, attempted distraction, or playing word games. The typical response to these behaviors is to either walk away or argue, neither of which is effective in accomplishing the original goal. NAPPI training teaches a third alternative that we call professional persistence. Trainees will learn the three techniques that it involves: planned persistence, tactful interruption, and creating an expectation of cooperation.

Learning Objectives:

This course will teach trainees to:

• Employ techniques for preventing self-escalation
• Present a professional demeanor when under stress
• Use Planned Persistence to accomplish goals
• Utilize Tactful Interruption to accomplish goals
• Apply an Expectation of Cooperation to accomplish goals

Offering Choices teaches students to offer positive choices in order to replace unwanted behaviors. Providing choices has been proven to give a sense of control over a situation that often results in positive outcomes. The specific formula for offering choices, known as Choice A/B, requires persistence without being controlling and positivity of words and body language, both in order to make the choices more appealing.

Learning Objectives:

This course will teach trainees to:

• Demonstrate a clear choice during a high stress situation
• Understand how to prevent escalation
• Utilize positive choices
• Comprehend the trauma-informed basis of offering choices
• Employ the Choice A/B formula

Behavior Scale Response Options will provide students with the best responses when an individual escalates. A measured response, according to the level of aggression displayed, is of absolute necessity. Students will also learn the importance of using the Minimum Impact Response, while allowing the NAPPI foundational principles to guide that response to keep everyone safe. Learning to look, listen, and test for cooperation at every level of the behavior scale will enable students to use these responses in a safe and effective manner.

Learning Objectives:

This course will teach trainees to:

• Analyze behavior to determine what’s being communicated
• Employ the Minimum Impact Response
• Utilize the appropriate response at each level of the scale
• Understand the ways in which a trauma-informed approach maintains a culture of dignity and respect

Defusing Techniques will teach students how to effectively stop or prevent escalating behaviors. This can happen very quickly, and it is important to intervene as quickly as possible, while maintaining a calm and respectful demeanor. Preventing a potential crisis can come down to something as seemingly small as eye contact. The mode of approach and positioning is important in the safe implementation of NAPPI techniques including Presence, Fake Misunderstandings, Confusion, Positive Reinterpretation, Calm and Soothing, and Soft Shock in the restoration of an atmosphere of calm and safety.

Learning Objectives:

This course will teach trainees to:

• Employ the six defusing techniques
• Assess a situation before approaching
• Approach safely and position themselves during a confrontation
• Select a technique based on communication, personal style and situation

NAPPI’s Green Behavior Scale

Generating Cooperation teaches students an approach designed to avoid resistance and encourage cooperation. Used with people on the lower end of the Red Scale, the objective is to avoid hearing no by assessing when a person is ready, willing, and able to cooperate. The verbal and non-verbal techniques for generating cooperation include a pleasant approach, positive requests, offering choices, using cues, assessing for resistance, and accepting positive responses and moving forward.

Learning Objectives:

This course will teach trainees to:

• Approach and assess signs of cooperation
• Determine the appropriate timing and mode for requests
• Utilize the most effective techniques
• Avoid an initial lack of response
• Identify signs of resistance

OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Additional Information

TCOLE Training, Proficiency Requirements, & Course Equivalents

For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with imbedded hyperlinks.

See also, our entire TCOLE Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Hours
13.00

Course Website Address: BUY COURSE
National Law Enforcement Telecommunications System (TCOLE) [NLETS]
Long Course Description:

Course Number
77246
Price (Shown in U.S. Dollars)
15.00
Overview
This is a Texas Commission on Law Enforcement (TCOLE) National Law Enforcement Telecommunications System [NLETS] online training course offered for Texas Peace Officers, Jailers, and Telecommunicators.

The National Law Enforcement Telecommunications System (NLETS) is the officer’s primary nationwide method by which law enforcement officers inquire and report such information as driver’s license data, vehicle, boat, and aircraft registration, and other information.

This course is designed to introduce you to the system and to give you a basic understanding of its history, structure, and functions, along with basic guidelines for radio and NLETS messaging.

Please note, the entire course final exam(s), and course evaluation(s) must be completed in order to receive one (1) hour of course credit.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Objective
OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Additional Information

TCOLE Training, Proficiency Requirements, & Course Equivalents

For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with embedded hyperlinks.

See also, our entire TCOLE Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Website Address: BUY COURSE