Basic & Intermediate Courses

Crisis Communications #2120 for Emergency Telecommunicators (TCOLE) Package
Long Course Description:

Course Number
2120
Price (Shown in U.S. Dollars)
65.00
Overview
This is the Texas Commission on Law Enforcement (TCOLE) mandated Crisis Communications for Emergency Telecommunicators #2120 online training course offered for Texas Telecommunicators.

The Crisis Communications course is designed to provide additional information required to become a more proficient emergency telecommunicator. This course is one of the required courses for obtaining an Intermediate Certificate.

Today, approximately 85% of the U.S. is covered by a 9-1-1 system. It is estimated that 99% of the adults living in these covered regions are aware that they should dial “9-1-1” in the event of a crisis situation or medical emergency. Emergency telecommunicators (also referred to as “dispatchers”) are experiencing an ever-increasing volume of calls and many of those calls involving some type of critical incident. Various factors such as a rise in domestic violence and other troubling issues, “post 9/11”, higher public expectations, and more have caused this increase.

Please note, the entire course (including any applicable course parts), final exam(s), and course evaluation(s) must be completed in order to receive twenty-four (24) hours of course credit.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Objective
OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Additional Information

TCOLE Training, Proficiency Requirements, & Course Equivalents

For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with embedded hyperlinks.

See also, our entire TCOLE Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Website Address: BUY COURSE
Law Enforcement Ethics #3920 (TCOLE)
Long Course Description:

Course Number
3920
Price (Shown in U.S. Dollars)
15.00
Overview
This is the Texas Commission on Law Enforcement (TCOLE) mandated Law Enforcement Ethics #3920 online training course offered for Texas Telecommunicators.

This course helps you, the law enforcement officer or telecommunicator, by examining the dynamics of ethics in our relationship with the community we serve, how to better understand the ethical dilemmas of our fellow officers and telecommunicators, and how to avoid ethical pitfalls yourself.
Please note, the entire course (including any applicable course parts), final exam(s), and course evaluation(s) must be completed in order to receive one (1) hour of course credit.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.
Objective
OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Additional Information

TCOLE Training, Proficiency Requirements, & Course Equivalents

Our Law Enforcement Ehtics #3920 (TCOLE) online training course is an approved course equivalent to:

Ethics for Law Enforcement D.E. #3925 (TCOLE)
For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with embedded hyperlinks.

See also, our entire TCOLE Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Website Address: BUY COURSE
New Supervisor (First-Line) Course #3737 (TCOLE) Package
Long Course Description:

Course Number
3737
Price (Shown in U.S. Dollars)
90.00
Overview
This is the Texas Commission on Law Enforcement (TCOLE) mandated New Supervisor (First-Line) Course #3737 online training course offered for Texas Peace Officers.

Supervising the work of others requires advanced skills in leadership, counseling, motivation, and communication to create an effective and positive work environment for subordinates. This course provides the student with training vital to effective leadership and administrative tasks. Participants will learn about ethics, effective communication, leadership styles, counseling, planning and organizing, and cultural diversity, as well as special investigative topics, and updates to Texas laws.

Please note, the entire course, final exam(s), and course evaluation(s) must be completed in order to receive forty (40) hours of course credit.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Objective
OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Additional Information

TCOLE Training, Proficiency Requirements, & Course Equivalents

For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with embedded hyperlinks.

See also, our entire TCOLE Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Website Address: BUY COURSE
Spanish for Law Enforcement Distance #2110 (TCOLE) Package
Long Course Description:

Course Number
2110
Price (Shown in U.S. Dollars)
50.00
Overview
This is the Texas Commission on Law Enforcement (TCOLE) mandated Spanish for Law Enforcement (Intermediate) Distance #2110 (course equivalent to Spanish for Law Enforcement #2109) online training course offered for Texas Peace Officers, Jailers, and Telecommunicators.

This course is primarily designed to provide you with a working language capability to understand the meaning of Spanish words or phrases that could signal a threat, and to respond verbally in situations where one or more subjects need to be controlled for the safety of officers, the subjects, and would-be bystanders. After completion of this course you should be able to identify and define those spoken Spanish words and phrases contained in the Jump-Start Unit that may signal an attempt to harm you or others. In addition, you will receive instruction on speaking the Spanish words and phrases in the Jump-Start Unit that can be used to control an offender perceived to be a danger to you or others. Use of the course materials or other similar materials will enable you to find and use key Spanish phrases or words that can inform a person about circumstances or issues you experienced during the course of duty.

Please note, the entire course, final exam(s), and course evaluation(s) must be completed in order to receive twenty-eight (28) hours of course credit.

No special software is needed to (download or install) to take OSS Academy® courses. Additionally, the interactive portions of this Spanish course are completely online and imbedded within the online training modules. In other words, there is no requirement to “call in” to complete any portion of this course.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Objective
OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Additional Information

TCOLE Training, Proficiency Requirements, & Course Equivalents

Our Spanish for Law Enforcement (Intermediate) Distance #2110 (TCOLE) online training course is an approved course equivalent to:

Spanish for Law Enforcement #2109
Spanish for Law Enforcement Test Out #2111
For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with embedded hyperlinks.

See also, our entire TCOLE Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Website Address: BUY COURSE
TDD/TTY for Telecommunicators #3812 (TCOLE) [OSS Option 1]
Long Course Description:

Course Number
3812
Price (Shown in U.S. Dollars)
25.00
Overview
This is the Texas Commission on Law Enforcement (TCOLE) mandated TDD/TTY for Telecommunicators #3812 (TCOLE) [OSS Option 1] online training course offered for Texas Telecommunicators.

The hearing and speech impaired often use a communication system called TTY [Text Teletypewriter or Text Telephone] to communicate over conventional or cell phones. Also in common use are TDD [Telecommunications Device for the Deaf]. In practical terms TTY and TDD are used interchangeably and refer to any type of text-based telecommunications equipment used by a person who does not have enough functional hearing to understand speech, even with amplification.

Texas Telecommunicators have a unique requirement to complete variations of the TDD/TTY for Telecommunicators #3812 course every six months. Stay tuned ~ February 2019 as OSS Academy® is developing and will be offering TDD/TTY for Telecommunicators #3812 (TCOLE) [OSS Option 2] which will enhance the adult learning process with new creative course materials.

As technology advances, smartphones are an increasing popular way for the hearing impaired to communicate. However, when that is not an option [for example, calling 911] the primary way to communicate is through a TTY system or a relay service. It is important for you to understand how these systems work in order to communicate efficiently with someone who is hearing or speech impaired. If there are abbreviations or technical terms that are unfamiliar to you, be sure to check the glossary included with this course.

Please note, the entire course (including any applicable course parts), final exam(s), and course evaluation(s) must be completed in order to receive four (4) hours of course credit.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Objective
OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.

Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.

Our curriculum meets or exceeds state course objective requirements.

For more information, visit OSS – Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Additional Information

TCOLE Training, Proficiency Requirements, & Course Equivalents

Our TDD/TTY for Telecommunicators #3812 (TCOLE) [OSS Option 1] online training course is an approved course equivalent to:

TDD/TYY for Telecommunicators D.E. #412
For your convenience, OSS Academy® provides a TCOLE Course Equivalent Resource with embedded hyperlinks.

See also, our entire TCOLE Courses Listing.

Should you have any questions, simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.

Course Website Address: BUY COURSE