TDD/TTY for Telecommunicators #3812 (TCOLE) Now Online!

By OSS Academy Staff | Thu, 27 Sep 2018

The hearing and speech impaired often use a communication system called TTY (Text Teletypewriter or Text Telephone) to communicate over conventional or cell phones. Also in common use are TDD (Telecommunications Device for the Deaf).

enroll_buttonIn practical terms TTY and TDD are used interchangeably and refer to any type of text-based telecommunications equipment used by a person who does not have enough functional hearing to understand speech, even with amplification.

As technology advances, smartphones are a popular way for the hearing impaired to communicate. However, when that is not an option (for example, calling 911) the primary way to communicate is through a TTY system or a relay service. It is important for telecommunicators to understand how these systems work in order to communicate efficiently with someone who is hearing or speech impaired.

Texas Telecommunicators have a unique requirement to complete variations of the TDD/TTY for Telecommunicators #3812 course every six months. Stay tuned as OSS Academy® is developing and will be offering TDD/TTY for Telecommunicators #3812 (TCOLE) [OSS Option 2] ~ February 2019 which will enhance the adult learning process with new creative course materials.

Our TDD/TTY for Telecommunicators #3812 (TCOLE) course features:

  • TTY etiquette
  • The history of TTY
  • The future of TTY
  • Interactive training with a virtual TTY machine
  • Relay Service Instructions
  • A complete review of Section 504 Rehabilitation Act of 1973
  • A glossary within the course to assist with abbreviations or technical terms that are unfamiliar
  • And more

The OSS Academy® TDD/TTY for Telecommunicators #3812 (TCOLE) course is only $25 for four (4) hours of Texas Commission on Law Enforcement (TCOLE) credit.

TCOLE Reporting

OSS Academy® typically reports 4 to 5 times each week [excluding U.S. Federal holidays]. We report your credit directly through TCLEDDS to the Texas Commission on Law Enforcement [TCOLE]. You should have already provided your full and correct name, TCOLE PID number, and other important information when registering for your account. If not, once logged in, go to Edit Profile to update your information.

View OSS Academy’s entire TCOLE Course Listing or visit our storefront at

About OSS Academy

To learn more about OSS Academy® contact our Training Coordinator at 281-288-9190 ext. 205.